1. Fire and explosion rescue
2. Rescue of water-related accidents
3. Rescue of mountain-related accidents
4. Rescue of the stranded
5. Rescue of those who are in need due to disasters or accidents
6. Rescue of those immobilized by a road due to injury or sickness
7. Emergency transportation of women about to deliver
8. Other injury- or sickness-related emergencies

Just call 119. The local fire department will answer the call and transfer the call to the 119 operator at the county or city where the case is; or you may search for the phone number of local fire department where the case is and then call that number for help. 

119 is a toll-free number provided by the competent firefighting authority to allow people to call for help in case of disaster, accident or any emergency in need of help. 

 

Call 112 on your cell phone instead:

1. “112” is an emergency phone number available for cell phones worldwide. You may call “112” even without a SIM card, as long as your cell phone still has power and you have reception. 
2. “112” works in time of emergencies. If you do not have good reception, you can still call 112 and follow the instructions to put you through police department “110” or fire department “119” as long as your cell phone is still able to make and receive phone calls and the reception from any mobile phone service is good. Also, 112 comes with instructions in both Chinese and English, and the latter is convenient for international travelers visiting Taiwan. 

There are 3 ways, as follows: 

1. By text message: text-message to 0911-511904, the City’s text message number to report an emergency.
2. By fax: fax to 03-3371119, the Department’s fax number. 
3. Dial 119 and report the case using special tone keys: people may call 119 on cell phone or land line. When the operator answers the call, use the keys with different tones to distinguish the nature of the case; for example, dial 1 for the need of disaster rescue, and 9 for the need for an ambulance. 

Say no to anyone who is trying to ask you to pay for 119 service immediately. The 119 service is absolutely free of charge. When something like this happens, call 119, the clean government hotline of the Department at 331-8531 or call local fire station to report. 

A victim or stakeholder of a fire may request a fire certificate and associated fire investigation information from the local municipal, county or city fire department/bureau. 

1. Fire insurance 
2. Tax deduction
3. Power restoration by TPC
4. Cancellation of a license plate
5. Exemption of fuel tax
6. Disposal of wastes after fire
7. Fire-damaged bank note identification
8. Emergency fund for fire victims

A fire certificate indicates when and where the fire happened.

The fire investigation information shows when and where the fire happened, and where and how the fire started.